Aircraft Booking Platform
Aircraft Booking Platform
The Helimuster Aircraft Booking Platform is an automated solution that streamlines aircraft scheduling, pilot assignments, and flight quotations, reducing the previous 16–20 manual steps prone to errors and delays. By integrating real-time scheduling, automated pricing, and compliance checks, it enhances efficiency, accuracy, and the overall booking experience.
Client
Helimuster
Year
2024
Category
Web App
(1)
PROBLEM
PROBLEM
The aircraft booking process is overly complex, requiring 16–20 manual steps that lead to inefficiencies, delays, and errors. Operations managers struggle with tracking schedules, managing fleet availability, and ensuring regulatory compliance, while pilots face challenges in accessing up-to-date flight assignments. Clients also experience slow response times when requesting quotations due to the lack of automation. Without a streamlined solution, miscommunications, scheduling conflicts, and administrative burdens continue to disrupt operations, increasing costs and reducing overall efficiency.
The aircraft booking process is overly complex, requiring 16–20 manual steps that lead to inefficiencies, delays, and errors. Operations managers struggle with tracking schedules, managing fleet availability, and ensuring regulatory compliance, while pilots face challenges in accessing up-to-date flight assignments. Clients also experience slow response times when requesting quotations due to the lack of automation. Without a streamlined solution, miscommunications, scheduling conflicts, and administrative burdens continue to disrupt operations, increasing costs and reducing overall efficiency.
The aircraft booking process is overly complex, requiring 16–20 manual steps that lead to inefficiencies, delays, and errors. Operations managers struggle with tracking schedules, managing fleet availability, and ensuring regulatory compliance, while pilots face challenges in accessing up-to-date flight assignments. Clients also experience slow response times when requesting quotations due to the lack of automation. Without a streamlined solution, miscommunications, scheduling conflicts, and administrative burdens continue to disrupt operations, increasing costs and reducing overall efficiency.
(1)
PROBLEM
The aircraft booking process is overly complex, requiring 16–20 manual steps that lead to inefficiencies, delays, and errors. Operations managers struggle with tracking schedules, managing fleet availability, and ensuring regulatory compliance, while pilots face challenges in accessing up-to-date flight assignments. Clients also experience slow response times when requesting quotations due to the lack of automation. Without a streamlined solution, miscommunications, scheduling conflicts, and administrative burdens continue to disrupt operations, increasing costs and reducing overall efficiency.
(2)
Design Process & Timeline
Design Process & Timeline
Design Process & Timeline
The 9-month design process followed a non-linear Design Thinking approach, with continuous iterations based on user feedback. Through agile iterations, we streamlined booking, automated key processes, and improved overall efficiency.
RESEARCH & DISCOVERY
→ Stakeholder Interviews
→ User Interviews
→ Competitive Analysis
DEFINE
→ User Interviews
→ Competitive Analysis
IDEATE
→ User Flow
→ Early Sketches & Wireframes
DESIGN
→ Mid-fidelity Prototype
→ Hi-fidelity Prototype
→ Design System
TEST & ITERATE
→ Usability Testing
→ User Acceptance Testing
DELIVER
→ Final Hand-off
→ Maintenance & Support
(3)
USER RESEARCH
USER RESEARCH
To uncover user pain points, needs, and challenges users face in their day-to-day operations, I conducted in-depth interviews with 4 participants. This allowed me to gain valuable insights into the daily operations and workflows of users. Additionally, I performed secondary research by analyzing the strengths and weaknesses of both primary and secondary competitors through competitive analysis, providing further context and insights into potential solutions.
To uncover user pain points, needs, and challenges users face in their day-to-day operations, I conducted in-depth interviews with 4 participants. This allowed me to gain valuable insights into the daily operations and workflows of users. Additionally, I performed secondary research by analyzing the strengths and weaknesses of both primary and secondary competitors through competitive analysis, providing further context and insights into potential solutions.
To uncover user pain points, needs, and challenges users face in their day-to-day operations, I conducted in-depth interviews with 4 participants. This allowed me to gain valuable insights into the daily operations and workflows of users. Additionally, I performed secondary research by analyzing the strengths and weaknesses of both primary and secondary competitors through competitive analysis, providing further context and insights into potential solutions.
(3)
USER RESEARCH
To uncover user pain points, needs, and challenges users face in their day-to-day operations, I conducted in-depth interviews with 4 participants. This allowed me to gain valuable insights into the daily operations and workflows of users. Additionally, I performed secondary research by analyzing the strengths and weaknesses of both primary and secondary competitors through competitive analysis, providing further context and insights into potential solutions.
Charlie
Pilot
As a pilot at HMAIR Services,
I need a simple and intuitive platform to view my scheduled flights and assigned bookings,
So that I can stay organized and keep track of my flights without getting overwhelmed by a complex system.
Charlie
Pilot
As a pilot at HMAIR Services,
I need a simple and intuitive platform to view my scheduled flights and assigned bookings,
So that I can stay organized and keep track of my flights without getting overwhelmed by a complex system.
Charlie
Pilot
As a pilot at HMAIR Services,
I need a simple and intuitive platform to view my scheduled flights and assigned bookings,
So that I can stay organized and keep track of my flights without getting overwhelmed by a complex system.
Charlie
Pilot
As a pilot at HMAIR Services,
I need a simple and intuitive platform to view my scheduled flights and assigned bookings,
So that I can stay organized and keep track of my flights without getting overwhelmed by a complex system.
Janaya
Operations Manager
As an Operations Manager at HMAIR Services,
I need an automated platform to streamline the aircraft booking process,
So that I can save time and reduce errors in scheduling and management.
Janaya
Operations Manager
As an Operations Manager at HMAIR Services,
I need an automated platform to streamline the aircraft booking process,
So that I can save time and reduce errors in scheduling and management.
Janaya
Operations Manager
As an Operations Manager at HMAIR Services,
I need an automated platform to streamline the aircraft booking process,
So that I can save time and reduce errors in scheduling and management.
Janaya
Operations Manager
As an Operations Manager at HMAIR Services,
I need an automated platform to streamline the aircraft booking process,
So that I can save time and reduce errors in scheduling and management.
Sid
Pilot & Operations Officer
As a Pilot/Operations Officer at HMAIR Services,
I need real-time updates on flight schedules and any changes,
So that I can stay informed and make necessary adjustments without delays.
Sid
Pilot & Operations Officer
As a Pilot/Operations Officer at HMAIR Services,
I need real-time updates on flight schedules and any changes,
So that I can stay informed and make necessary adjustments without delays.
Sid
Pilot & Operations Officer
As a Pilot/Operations Officer at HMAIR Services,
I need real-time updates on flight schedules and any changes,
So that I can stay informed and make necessary adjustments without delays.
Sid
Pilot & Operations Officer
As a Pilot/Operations Officer at HMAIR Services,
I need real-time updates on flight schedules and any changes,
So that I can stay informed and make necessary adjustments without delays.
Katherine
Nurse
As a nurse at Sydney Health Hospital,
I need a platform to easily book flights and receive pricing for emergency patient travel,
So that I can get quick cost estimates and confirm flights without the hassle of back-and-forth emails or calls.
Katherine
Nurse
As a nurse at Sydney Health Hospital,
I need a platform to easily book flights and receive pricing for emergency patient travel,
So that I can get quick cost estimates and confirm flights without the hassle of back-and-forth emails or calls.
Katherine
Nurse
As a nurse at Sydney Health Hospital,
I need a platform to easily book flights and receive pricing for emergency patient travel,
So that I can get quick cost estimates and confirm flights without the hassle of back-and-forth emails or calls.
Katherine
Nurse
As a nurse at Sydney Health Hospital,
I need a platform to easily book flights and receive pricing for emergency patient travel,
So that I can get quick cost estimates and confirm flights without the hassle of back-and-forth emails or calls.
(4)
Key Pain Points
Key Pain Points
Complex, Lengthy, and Error-Prone Booking Process
The existing booking system involves 16-20 manual steps, which are not only time-consuming but also highly prone to errors, making operations inefficient.
Complex, Lengthy, and Error-Prone Booking Process
The existing booking system involves 16-20 manual steps, which are not only time-consuming but also highly prone to errors, making operations inefficient.
Complex, Lengthy, and Error-Prone Booking Process
The existing booking system involves 16-20 manual steps, which are not only time-consuming but also highly prone to errors, making operations inefficient.
Complex, Lengthy, and Error-Prone Booking Process
The existing booking system involves 16-20 manual steps, which are not only time-consuming but also highly prone to errors, making operations inefficient.
Limited Automation and Integration
Manual Procedures in in managing aircraft availability, pilot scheduling, and pricing calculations adds unnecessary administrative burden, slowing down decision-making and affecting overall operational efficiency.
Limited Automation and Integration
Manual Procedures in in managing aircraft availability, pilot scheduling, and pricing calculations adds unnecessary administrative burden, slowing down decision-making and affecting overall operational efficiency.
Limited Automation and Integration
Manual Procedures in in managing aircraft availability, pilot scheduling, and pricing calculations adds unnecessary administrative burden, slowing down decision-making and affecting overall operational efficiency.
Limited Automation and Integration
Manual Procedures in in managing aircraft availability, pilot scheduling, and pricing calculations adds unnecessary administrative burden, slowing down decision-making and affecting overall operational efficiency.
Inefficient Schedule Management
Users (operations & pilots) struggle to track flight assignments and schedules due to lack of real-time updates.
Inefficient Schedule Management
Users (operations & pilots) struggle to track flight assignments and schedules due to lack of real-time updates.
Inefficient Schedule Management
Users (operations & pilots) struggle to track flight assignments and schedules due to lack of real-time updates.
Inefficient Schedule Management
Users (operations & pilots) struggle to track flight assignments and schedules due to lack of real-time updates.
Time-Consuming Quotation Process
Clients face delays in receiving flight quotations, with too much back-and-forth communication required for confirmation.
Time-Consuming Quotation Process
Clients face delays in receiving flight quotations, with too much back-and-forth communication required for confirmation.
Time-Consuming Quotation Process
Clients face delays in receiving flight quotations, with too much back-and-forth communication required for confirmation.
Time-Consuming Quotation Process
Clients face delays in receiving flight quotations, with too much back-and-forth communication required for confirmation.
(5)
THE GOAL
THE GOAL
Develop an automated aircraft booking platform that streamlines the booking process and enhances user experience. This platform will replace complex manual procedures, enabling operations managers and pilots to efficiently manage flight schedules and ensure regulatory compliance in a secure and intuitive environment. It will also allow clients to request booking quotations and receive responses promptly.
Develop an automated aircraft booking platform that streamlines the booking process and enhances user experience. This platform will replace complex manual procedures, enabling operations managers and pilots to efficiently manage flight schedules and ensure regulatory compliance in a secure and intuitive environment. It will also allow clients to request booking quotations and receive responses promptly.
Develop an automated aircraft booking platform that streamlines the booking process and enhances user experience. This platform will replace complex manual procedures, enabling operations managers and pilots to efficiently manage flight schedules and ensure regulatory compliance in a secure and intuitive environment. It will also allow clients to request booking quotations and receive responses promptly.
(5)
THE GOAL
Develop an automated aircraft booking platform that streamlines the booking process and enhances user experience. This platform will replace complex manual procedures, enabling operations managers and pilots to efficiently manage flight schedules and ensure regulatory compliance in a secure and intuitive environment. It will also allow clients to request booking quotations and receive responses promptly.
(6)
KEY FEATURES & SOLUTIONS
KEY FEATURES & SOLUTIONS
KEY FEATURES & SOLUTIONS
Automated Quotation Generation & Booking
The system automatically generates flight quotations based on entered details, including payload weight, auxiliary routes, and fees. Operations officers can override calculations when needed, ensuring both automation and control.
Automated Quotation Generation & Booking
The system automatically generates flight quotations based on entered details, including payload weight, auxiliary routes, and fees. Operations officers can override calculations when needed, ensuring both automation and control.
Automated Quotation Generation & Booking
The system automatically generates flight quotations based on entered details, including payload weight, auxiliary routes, and fees. Operations officers can override calculations when needed, ensuring both automation and control.
Automated Quotation Generation & Booking
The system automatically generates flight quotations based on entered details, including payload weight, auxiliary routes, and fees. Operations officers can override calculations when needed, ensuring both automation and control.
Smart Compliance & Optimized Assignments
The platform ensures regulatory compliance and automates pricing calculations based on aircraft type, distance, and additional charges. It also recommends the most suitable route, aircraft, and pilot for each flight, streamlining decision-making.
Smart Compliance & Optimized Assignments
The platform ensures regulatory compliance and automates pricing calculations based on aircraft type, distance, and additional charges. It also recommends the most suitable route, aircraft, and pilot for each flight, streamlining decision-making.
Smart Compliance & Optimized Assignments
The platform ensures regulatory compliance and automates pricing calculations based on aircraft type, distance, and additional charges. It also recommends the most suitable route, aircraft, and pilot for each flight, streamlining decision-making.
Smart Compliance & Optimized Assignments
The platform ensures regulatory compliance and automates pricing calculations based on aircraft type, distance, and additional charges. It also recommends the most suitable route, aircraft, and pilot for each flight, streamlining decision-making.
Real-Time Scheduling & Calendar View
Pilots and operations officers receive live schedule updates via the platform and email notifications, improving visibility and reducing miscommunications. A calendar view provides a clear visual representation of flight schedules.
Real-Time Scheduling & Calendar View
Pilots and operations officers receive live schedule updates via the platform and email notifications, improving visibility and reducing miscommunications. A calendar view provides a clear visual representation of flight schedules.
Real-Time Scheduling & Calendar View
Pilots and operations officers receive live schedule updates via the platform and email notifications, improving visibility and reducing miscommunications. A calendar view provides a clear visual representation of flight schedules.
Real-Time Scheduling & Calendar View
Pilots and operations officers receive live schedule updates via the platform and email notifications, improving visibility and reducing miscommunications. A calendar view provides a clear visual representation of flight schedules.
Intuitive Interface & Customization
A streamlined UI allows users to easily navigate, customize settings, and manage bookings, reducing workflow friction and enhancing efficiency.
Intuitive Interface & Customization
A streamlined UI allows users to easily navigate, customize settings, and manage bookings, reducing workflow friction and enhancing efficiency.
Intuitive Interface & Customization
A streamlined UI allows users to easily navigate, customize settings, and manage bookings, reducing workflow friction and enhancing efficiency.
Intuitive Interface & Customization
A streamlined UI allows users to easily navigate, customize settings, and manage bookings, reducing workflow friction and enhancing efficiency.
(7)
USER FLOW
USER FLOW
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
(7)
USER FLOW
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
(8)
WIREFRAMES
WIREFRAMES
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
(8)
WIREFRAMES
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
(9)
high-fidelity designs
high-fidelity designs
(9)
high-fidelity designs
(10)
Testing & Iteration
Testing & Iteration
Testing & Iteration
UsABILITY Testing Summary
To validate the platform’s usability and efficiency, I conducted unmoderated usability testing with:
→ 1 Operations Manager
→ 2 Operations Officer
→ 2 Pilots
Iterations Based on User Feedback
→ Time Format Update → Switched from 12-hour format to 24-hour format to avoid confusion, especially for teams working across different time zones.
→ Wait Time Display → Changed from minutes to hours for better clarity when estimating delays or layovers.
(11)
IMPACT & RESULTS
IMPACT & RESULTS
Streamlined Booking
Reduced steps by 50%, making the process faster and more intuitive. (from 16–20 steps to 8 steps)
Streamlined Booking
Reduced steps by 50%, making the process faster and more intuitive. (from 16–20 steps to 8 steps)
Streamlined Booking
Reduced steps by 50%, making the process faster and more intuitive. (from 16–20 steps to 8 steps)
Streamlined Booking
Reduced steps by 50%, making the process faster and more intuitive. (from 16–20 steps to 8 steps)
Faster Quotation Process
Cut quote generation time by 85%, improving response time for clients. (from 30–40 minutes to 5 minutes)
Faster Quotation Process
Cut quote generation time by 85%, improving response time for clients. (from 30–40 minutes to 5 minutes)
Faster Quotation Process
Cut quote generation time by 85%, improving response time for clients. (from 30–40 minutes to 5 minutes)
Faster Quotation Process
Cut quote generation time by 85%, improving response time for clients. (from 30–40 minutes to 5 minutes)
Increased Efficiency
Reduced manual errors by 60% and scheduling time by 40%, optimizing operations.
Increased Efficiency
Reduced manual errors by 60% and scheduling time by 40%, optimizing operations.
Increased Efficiency
Reduced manual errors by 60% and scheduling time by 40%, optimizing operations.
Increased Efficiency
Reduced manual errors by 60% and scheduling time by 40%, optimizing operations.
Better Scheduling
Enhanced pilot schedule visibility by 70%, reducing miscommunication.
Better Scheduling
Enhanced pilot schedule visibility by 70%, reducing miscommunication.
Better Scheduling
Enhanced pilot schedule visibility by 70%, reducing miscommunication.
Better Scheduling
Enhanced pilot schedule visibility by 70%, reducing miscommunication.
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