Procurement Platform
Procurement Platform
Nomia is a next-generation procurement platform that leverages generative AI and cognitive search to transform non-strategic procurement processes. By integrating automation, smart search, and an intuitive user experience, Nomia enables organizations to optimize supplier management, contract compliance, and purchasing decisions—all while aligning with sustainability and ESG goals.
Client
Nomia
Year
2024
Category
Web App
(1)
PROBLEM
PROBLEM
The existing procurement platform is outdated and inefficient, leading to poor accessibility, complex navigation, unclear CTAs, and overwhelming manual processes. Users struggle with cluttered interfaces, inconsistent UI elements, and a lack of smart search capabilities, making procurement tasks frustrating and time-consuming. Additionally, manual steps outside the platform hinder workflow efficiency, and the home page fails to communicate value propositions beyond a static catalog view.
The existing procurement platform is outdated and inefficient, leading to poor accessibility, complex navigation, unclear CTAs, and overwhelming manual processes. Users struggle with cluttered interfaces, inconsistent UI elements, and a lack of smart search capabilities, making procurement tasks frustrating and time-consuming. Additionally, manual steps outside the platform hinder workflow efficiency, and the home page fails to communicate value propositions beyond a static catalog view.
The existing procurement platform is outdated and inefficient, leading to poor accessibility, complex navigation, unclear CTAs, and overwhelming manual processes. Users struggle with cluttered interfaces, inconsistent UI elements, and a lack of smart search capabilities, making procurement tasks frustrating and time-consuming. Additionally, manual steps outside the platform hinder workflow efficiency, and the home page fails to communicate value propositions beyond a static catalog view.
(1)
PROBLEM
The existing procurement platform is outdated and inefficient, leading to poor accessibility, complex navigation, unclear CTAs, and overwhelming manual processes. Users struggle with cluttered interfaces, inconsistent UI elements, and a lack of smart search capabilities, making procurement tasks frustrating and time-consuming. Additionally, manual steps outside the platform hinder workflow efficiency, and the home page fails to communicate value propositions beyond a static catalog view.
(2)
Design Process & Timeline
Design Process & Timeline
Design Process & Timeline
Over 12 months, we embraced a non-linear Design Thinking approach, revisiting each stage—from discovery to delivery—whenever new insights emerged. This adaptive process ensured the final platform was both user-centered and operationally efficient.
RESEARCH & DISCOVERY
→ Knowledge transfer sessions with previous developers
→ Existing platform Analysis
→ Key Stakeholders Interview
→ User Interviews
→ Competitive Analysis
DEFINE
→ Personas & User Story
→ User Journey
IDEATE
→ User Flow
→ Early Sketches & Wireframes
DESIGN
→ Hi-fidelity Prototype
→ Design System
TEST & ITERATE
→ Usability Testing
→ User Acceptance Testing
DELIVER
→ Final Handover
→ Maintenance & Support
(3)
USER RESEARCH
USER RESEARCH
To address the challenges faced by users of the current existing platform, a comprehensive research phase was conducted. This involved knowledge transfer sessions with previous developers, in-depth analysis of the existing platform, and interviews with key stakeholders and end-users. Based on the research findings, detailed personas and user stories were developed to better understand user behaviors, motivations, and frustrations.
To address the challenges faced by users of the current existing platform, a comprehensive research phase was conducted. This involved knowledge transfer sessions with previous developers, in-depth analysis of the existing platform, and interviews with key stakeholders and end-users. Based on the research findings, detailed personas and user stories were developed to better understand user behaviors, motivations, and frustrations.
To address the challenges faced by users of the current existing platform, a comprehensive research phase was conducted. This involved knowledge transfer sessions with previous developers, in-depth analysis of the existing platform, and interviews with key stakeholders and end-users. Based on the research findings, detailed personas and user stories were developed to better understand user behaviors, motivations, and frustrations.
(3)
USER RESEARCH
To address the challenges faced by users of the current existing platform, a comprehensive research phase was conducted. This involved knowledge transfer sessions with previous developers, in-depth analysis of the existing platform, and interviews with key stakeholders and end-users. Based on the research findings, detailed personas and user stories were developed to better understand user behaviors, motivations, and frustrations.
Maria
Procurement Manager
As a Procurement Manager at GlobalTech Solutions,
I need to easily search, compare, and purchase products within a well-organized catalogue,
So that I can quickly make informed purchasing decisions without navigating through cluttered options.
Maria
Procurement Manager
As a Procurement Manager at GlobalTech Solutions,
I need to easily search, compare, and purchase products within a well-organized catalogue,
So that I can quickly make informed purchasing decisions without navigating through cluttered options.
Maria
Procurement Manager
As a Procurement Manager at GlobalTech Solutions,
I need to easily search, compare, and purchase products within a well-organized catalogue,
So that I can quickly make informed purchasing decisions without navigating through cluttered options.
Maria
Procurement Manager
As a Procurement Manager at GlobalTech Solutions,
I need to easily search, compare, and purchase products within a well-organized catalogue,
So that I can quickly make informed purchasing decisions without navigating through cluttered options.
James
Finance Officer
As a Finance Officer at Zenith Financial Group,
I need to track spending, monitor purchase requests, and access clear analytics
So that I can ensure budget compliance and make data-driven financial decisions.
James
Finance Officer
As a Finance Officer at Zenith Financial Group,
I need to track spending, monitor purchase requests, and access clear analytics
So that I can ensure budget compliance and make data-driven financial decisions.
James
Finance Officer
As a Finance Officer at Zenith Financial Group,
I need to track spending, monitor purchase requests, and access clear analytics
So that I can ensure budget compliance and make data-driven financial decisions.
James
Finance Officer
As a Finance Officer at Zenith Financial Group,
I need to track spending, monitor purchase requests, and access clear analytics
So that I can ensure budget compliance and make data-driven financial decisions.
Daniel
Supplier
As a Supplier at AeroLogix Logistics,
I need to easily upload quotes and manage orders within the platform
So that I can efficiently collaborate with buyers without relying on manual email exchanges.
Daniel
Supplier
As a Supplier at AeroLogix Logistics,
I need to easily upload quotes and manage orders within the platform
So that I can efficiently collaborate with buyers without relying on manual email exchanges.
Daniel
Supplier
As a Supplier at AeroLogix Logistics,
I need to easily upload quotes and manage orders within the platform
So that I can efficiently collaborate with buyers without relying on manual email exchanges.
Daniel
Supplier
As a Supplier at AeroLogix Logistics,
I need to easily upload quotes and manage orders within the platform
So that I can efficiently collaborate with buyers without relying on manual email exchanges.
Sara
Compliance Officer
As a Compliance Officer,
I need to ensure all purchases align with the company policies and ESG standards
So that I can maintain transparency, sustainability, and regulatory compliance.
Sara
Compliance Officer
As a Compliance Officer,
I need to ensure all purchases align with the company policies and ESG standards
So that I can maintain transparency, sustainability, and regulatory compliance.
Sara
Compliance Officer
As a Compliance Officer,
I need to ensure all purchases align with the company policies and ESG standards
So that I can maintain transparency, sustainability, and regulatory compliance.
Sara
Compliance Officer
As a Compliance Officer,
I need to ensure all purchases align with the company policies and ESG standards
So that I can maintain transparency, sustainability, and regulatory compliance.
(4)
Key Pain Points
Key Pain Points
Poor Usability & Accessibility
Unreadable text, cluttered design, and weak visual hierarchy.Confusing navigation with fragmented categories and unclear actions.Unlabeled icons requiring trial-and-error clicks.Overloaded product details and forms that overwhelm users.
Poor Usability & Accessibility
Unreadable text, cluttered design, and weak visual hierarchy.Confusing navigation with fragmented categories and unclear actions.Unlabeled icons requiring trial-and-error clicks.Overloaded product details and forms that overwhelm users.
Poor Usability & Accessibility
Unreadable text, cluttered design, and weak visual hierarchy.Confusing navigation with fragmented categories and unclear actions.Unlabeled icons requiring trial-and-error clicks.Overloaded product details and forms that overwhelm users.
Poor Usability & Accessibility
Unreadable text, cluttered design, and weak visual hierarchy.Confusing navigation with fragmented categories and unclear actions.Unlabeled icons requiring trial-and-error clicks.Overloaded product details and forms that overwhelm users.
Inefficient Search & Discovery
Rigid search functionality with no smart suggestions or contextual results.Pre-set filters limit relevant search results.Inconsistent product categorization, making items hard to find.
Inefficient Search & Discovery
Rigid search functionality with no smart suggestions or contextual results.Pre-set filters limit relevant search results.Inconsistent product categorization, making items hard to find.
Inefficient Search & Discovery
Rigid search functionality with no smart suggestions or contextual results.Pre-set filters limit relevant search results.Inconsistent product categorization, making items hard to find.
Inefficient Search & Discovery
Rigid search functionality with no smart suggestions or contextual results.Pre-set filters limit relevant search results.Inconsistent product categorization, making items hard to find.
Lack of Process Transparency & Control
No progress indicators, making task completion unclear.No way to undo actions (e.g., removing items from cart/wishlist).Manual workarounds required for key tasks (e.g., emailing files, uploading quotes).
Lack of Process Transparency & Control
No progress indicators, making task completion unclear.No way to undo actions (e.g., removing items from cart/wishlist).Manual workarounds required for key tasks (e.g., emailing files, uploading quotes).
Lack of Process Transparency & Control
No progress indicators, making task completion unclear.No way to undo actions (e.g., removing items from cart/wishlist).Manual workarounds required for key tasks (e.g., emailing files, uploading quotes).
Lack of Process Transparency & Control
No progress indicators, making task completion unclear.No way to undo actions (e.g., removing items from cart/wishlist).Manual workarounds required for key tasks (e.g., emailing files, uploading quotes).
Dated Interface & Low Engagement
Home page lacks clear value propositions beyond a static catalog.Analytics are cluttered and inconsistent, making insights hard to extract.Users describe the platform as outdated, unengaging, and difficult to navigate.
Dated Interface & Low Engagement
Home page lacks clear value propositions beyond a static catalog.Analytics are cluttered and inconsistent, making insights hard to extract.Users describe the platform as outdated, unengaging, and difficult to navigate.
Dated Interface & Low Engagement
Home page lacks clear value propositions beyond a static catalog.Analytics are cluttered and inconsistent, making insights hard to extract.Users describe the platform as outdated, unengaging, and difficult to navigate.
Dated Interface & Low Engagement
Home page lacks clear value propositions beyond a static catalog.Analytics are cluttered and inconsistent, making insights hard to extract.Users describe the platform as outdated, unengaging, and difficult to navigate.
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THE GOAL
THE GOAL
Identify and resolve key usability pain points in the Nomia Procurement Platform by improving navigation, accessibility, search functionality, and overall user engagement. Through research and user feedback, we aim to create a more intuitive, efficient, and transparent procurement experience that reduces cognitive load, enhances workflow efficiency, and aligns with users' needs. The study will focus on optimizing information architecture, interaction design, and process automation to ensure a seamless and modern procurement journey.
Identify and resolve key usability pain points in the Nomia Procurement Platform by improving navigation, accessibility, search functionality, and overall user engagement. Through research and user feedback, we aim to create a more intuitive, efficient, and transparent procurement experience that reduces cognitive load, enhances workflow efficiency, and aligns with users' needs. The study will focus on optimizing information architecture, interaction design, and process automation to ensure a seamless and modern procurement journey.
Identify and resolve key usability pain points in the Nomia Procurement Platform by improving navigation, accessibility, search functionality, and overall user engagement. Through research and user feedback, we aim to create a more intuitive, efficient, and transparent procurement experience that reduces cognitive load, enhances workflow efficiency, and aligns with users' needs. The study will focus on optimizing information architecture, interaction design, and process automation to ensure a seamless and modern procurement journey.
(5)
THE GOAL
Identify and resolve key usability pain points in the Nomia Procurement Platform by improving navigation, accessibility, search functionality, and overall user engagement. Through research and user feedback, we aim to create a more intuitive, efficient, and transparent procurement experience that reduces cognitive load, enhances workflow efficiency, and aligns with users' needs. The study will focus on optimizing information architecture, interaction design, and process automation to ensure a seamless and modern procurement journey.
(6)
KEY FEATURES & SOLUTIONS
KEY FEATURES & SOLUTIONS
KEY FEATURES & SOLUTIONS
AI-Powered Smart Search
A cognitive search feature that provides intelligent suggestions and contextual results to simplify product discovery.
AI-Powered Smart Search
A cognitive search feature that provides intelligent suggestions and contextual results to simplify product discovery.
AI-Powered Smart Search
A cognitive search feature that provides intelligent suggestions and contextual results to simplify product discovery.
AI-Powered Smart Search
A cognitive search feature that provides intelligent suggestions and contextual results to simplify product discovery.
Streamlined Navigation & Accessibility
An on-brand redesigned interface with improved information hierarchy, legible typography, and intuitive user flows to enhance ease of use.
Streamlined Navigation & Accessibility
An on-brand redesigned interface with improved information hierarchy, legible typography, and intuitive user flows to enhance ease of use.
Streamlined Navigation & Accessibility
An on-brand redesigned interface with improved information hierarchy, legible typography, and intuitive user flows to enhance ease of use.
Streamlined Navigation & Accessibility
An on-brand redesigned interface with improved information hierarchy, legible typography, and intuitive user flows to enhance ease of use.
Enhanced Workflow Control
New progress indicators, undo options, and automated approvals to improve transparency and reduce errors.
Enhanced Workflow Control
New progress indicators, undo options, and automated approvals to improve transparency and reduce errors.
Enhanced Workflow Control
New progress indicators, undo options, and automated approvals to improve transparency and reduce errors.
Enhanced Workflow Control
New progress indicators, undo options, and automated approvals to improve transparency and reduce errors.
Modernized Interface
A refreshed UI with real-time analytics, impactful home page and a user-friendly catalog for better decision-making.
Modernized Interface
A refreshed UI with real-time analytics, impactful home page and a user-friendly catalog for better decision-making.
Modernized Interface
A refreshed UI with real-time analytics, impactful home page and a user-friendly catalog for better decision-making.
Modernized Interface
A refreshed UI with real-time analytics, impactful home page and a user-friendly catalog for better decision-making.
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USER FLOW
USER FLOW
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
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USER FLOW
I built user-focused flows to ensure that the end-users can successfully complete their key objectives while reducing the existing pain points.
(8)
WIREFRAMES
WIREFRAMES
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
(8)
WIREFRAMES
Using the user flow as a foundation, I created mid-fidelity wireframesto test the functionality and accessibility of the platform. These wireframes helped validate design decisions early on, allowing for iterative improvements before moving into high-fidelity prototypes.
(9)
high-fidelity designs
high-fidelity designs
(9)
high-fidelity designs
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Testing & Iteration
Testing & Iteration
Testing & Iteration
UsABILITY Testing Summary
An iterative design approach was adopted to ensure optimal usability:
→ Usability Testing – Conducted with end-users to evaluate mid-fidelity prototypes, identifying friction points and refining the experience.
→ User Acceptance Testing (UAT) – Engaged users in testing the high-fidelity design, leading to final refinements based on their feedback.
Iterations Based on User Feedback
→ Issue: Users needed a more structured way to request custom quotations through the chatbot, as manually entering details was time-consuming and often led to missing information.
→ Iteration: Introduced a "Request a Custom Quotation" option within the AI Smart Search conversation. The AI bot now guides users through specific scoping questions, ensuring all necessary details are captured upfront—streamlining the process and reducing errors.
This process ensured the platform was intuitive, efficient, and met business objectives before full implementation.
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IMPACT & RESULTS
IMPACT & RESULTS
Faster Procurement Process
The AI-powered Smart Search and guided quotation requests reduced the time spent on procurement, allowing users to complete requests more efficiently.
Faster Procurement Process
The AI-powered Smart Search and guided quotation requests reduced the time spent on procurement, allowing users to complete requests more efficiently.
Faster Procurement Process
The AI-powered Smart Search and guided quotation requests reduced the time spent on procurement, allowing users to complete requests more efficiently.
Faster Procurement Process
The AI-powered Smart Search and guided quotation requests reduced the time spent on procurement, allowing users to complete requests more efficiently.
Reduced Errors in Requests
The structured AI bot scoping questions ensured users provided complete details, minimizing back-and-forth clarifications and manual mistakes.
Reduced Errors in Requests
The structured AI bot scoping questions ensured users provided complete details, minimizing back-and-forth clarifications and manual mistakes.
Reduced Errors in Requests
The structured AI bot scoping questions ensured users provided complete details, minimizing back-and-forth clarifications and manual mistakes.
Reduced Errors in Requests
The structured AI bot scoping questions ensured users provided complete details, minimizing back-and-forth clarifications and manual mistakes.
Increased User Engagement
The improved dashboard, AI-assisted workflows, and enhanced navigation led to higher platform adoption and a more seamless user experience.
Increased User Engagement
The improved dashboard, AI-assisted workflows, and enhanced navigation led to higher platform adoption and a more seamless user experience.
Increased User Engagement
The improved dashboard, AI-assisted workflows, and enhanced navigation led to higher platform adoption and a more seamless user experience.
Increased User Engagement
The improved dashboard, AI-assisted workflows, and enhanced navigation led to higher platform adoption and a more seamless user experience.
Positive User Feedback
Post-launch feedback highlighted the platform’s improved usability, with users finding it more intuitive, responsive, and efficient.
Positive User Feedback
Post-launch feedback highlighted the platform’s improved usability, with users finding it more intuitive, responsive, and efficient.
Positive User Feedback
Post-launch feedback highlighted the platform’s improved usability, with users finding it more intuitive, responsive, and efficient.
Positive User Feedback
Post-launch feedback highlighted the platform’s improved usability, with users finding it more intuitive, responsive, and efficient.
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